VONaLink TeamOnCall -- New Real-time Call Status Display Software for VoIP Released

Richmond Hill, Ontario (PRWeb) March 20, 2007 -- Arcosoft Inc., developer of VoIP call recording and productivity software, today announced the release of VONaLink TeamOnCall. While VoIP phones are being adopted by small and medium sized businesses at a growing rate, the tools to make effective use of the phones are lacking. In a business environment where a receptionist receives an incoming call and needs to transfer the call to the appropriate representative, the receptionist has no way of knowing which representative is free, unless the company has deployed a costly and complex call center solution.

"Based on one customer's feedback, TeamOnCall was created specifically to address this business pain," says Tony Leung, Director of Arcosoft. "Using passive network packet monitoring, TeamOnCall automatically discovers all the phones on your network and tracks their call status. A receptionist using a web browser can see in real-time if a phone is idle, or in use. No longer will the receptionist blindly try an extension only to find it busy. The customer's call is transferred quicker, with less wait time for the next customer."

VONaLink TeamOnCall works with any SIP based VoIP system, including hosted services such as Voipfone or Vonage. TeamOnCall runs on Windows Vista, XP Pro, 2003, and 2000. Pricing starts at $299 USD for up to 5 phones. Download evaluation from www.vonalink.com

About Arcosoft Inc.:

Arcosoft Inc., founded in 1997, is the developer of VONaLink VoIP call recording software and RunFAX fax server. Other products in the VONaLink suite include SoloRecord and ScreenPop for Windows and Mac OS X, TeamRecord for Windows and x86 Linux. Deployed in business critical environments worldwide, RunFAX supports leading edge technologies such as color fax and barcode routing.

Contact:

Tony Leung
Arcosoft Inc.
416-410-8237
www.vonalink.com

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